Limited Hardware Warranty (Between May 20, 2026 and July 15, 2026)

Note:

Last updated: May 20, 2026

IMPORTANT: SLATESAFETY HARDWARE PRODUCTS ARE SUBJECT TO THE TERMS OF THE ONE (1) YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW.

FireHUD Inc. d.b.a. SlateSafety of 229 Peachtree St. N.E. Suite 1970, Atlanta, Georgia, U.S.A. 30303 (“SlateSafety”) warrants that all hardware products purchased from SlateSafety (“purchased items”) or an authorized reseller or distributor, are free from defects in materials or workmanship for a period of one (1) year from the date of shipment (“Warranty Period”) when used normally and in accordance with SlateSafety’s published guidelines. SlateSafety’s published guidelines are set forth here (https://support.slatesafety.com and Important Safety Information). This Warranty applies to residents and businesses of the U.S. and Canada only. You may be requested to provide evidence of receipt of purchased items to qualify for the Warranty.

So long as you are in compliance with the terms and conditions of this Warranty, if any hardware component of any purchased item is defective during the Warranty Period, SlateSafety will replace it, subject to the conditions below, at no additional charge. When submitting a Warranty claim, please provide any error codes the purchased item may have displayed along with any other useful information to help SlateSafety determine the cause of such defect. SlateSafety is not responsible to repair or replace any purchased items if you are not in compliance with the terms and conditions of Warranty. The Warranty is non-transferable. Any replacement or repair eligible under this Warranty shall be warranted under the original Warranty for the remainder of the original Warranty Period, or for any longer period as may be required by applicable law.
 

Exclusions and Limitations

SlateSafety does not warrant that the operation of the purchased items will be uninterrupted or error-free. The Warranty does not cover software defects in any purchased item or related services provided by SlateSafety. See the SlateSafety Terms of Service for details of your rights with respect to use of the software and related services.

No SlateSafety reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to the Warranty.

The Warranty does not cover and expressly excludes:

– Lost purchased item(s).

– Damage or failure through misuse, normal wear and tear, improper or negligent use, improper or abnormal use, or any use contrary to instructions provided by SlateSafety.

– Damage or failure due to accident, acts of God, unauthorized commercial use, abuse, neglect, theft, unusual atmospheric conditions.

– Cosmetic damage.

– Any unauthorized modification to the purchased items.

– Attempted repair of purchased items by unauthorized persons.

– Any alteration of the factory model name and/or serial number of purchased items. 

– Damage to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship of such parts.

– Damage caused by use with a third party component or product.

This Warranty gives the original purchaser specific legal rights, but you may also have other rights which vary from state to state that may result in the change of this Warranty, which shall only be binding on SlateSafety to the extent legally required by applicable laws in the United States of America.

WARRANTY CLAIM

– You must have an active SlateSafety subscription with no outstanding balance or any unpaid fees in order to submit a Warranty claim for any purchased items.

–You must be the original owner of the SlateSafety purchased items, meaning that the purchased items being replaced were originally paired with the organization associated with that applicable SlateSafety account.

To request a warranty replacement, you must contact SlateSafety Support at support@SlateSafety.com, at which point SlateSafety Support will troubleshoot the purchased item with you via email or telephone. If the issue is not remedied, you must return the purchased item to SlateSafety at your cost for shipping to SlateSafety and pursuant to the instructions provided by SlateSafety. Once the purchased item has been inspected by a SlateSafety employee, SlateSafety will make a determination on whether the purchased item qualifies for a Warranty claim and will assess if the purchased item will be repaired or replaced, in SlateSafety’s sole determination. SlateSafety may use refurbished or b-stock purchased items to satisfy any bone fide Warranty claim.  SlateSafety will pay for the return shipping of any repaired or replacement device.

THIS WARRANTY IS THE EXCLUSIVE WARRANTY OFFERED AND GIVEN BY SLATESAFETY AND SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS. SLATESAFETY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. ANY AND ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED EXCEPT TO THE EXTENT PROHIBITED BY LAW. IN SUCH EVENT, SUCH WARRANTY IS LIMITED IN DURATION AND SCOPE TO THE WARRANTY PERIOD AND CONDITIONS REQUIRED BY APPLICABLE LAW. THIS EXCLUSION APPLIES EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL PURPOSES.

This Warranty shall be governed by the laws of the State of Delaware, USA, excluding the State’s conflicts of laws principles.